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Utility Services

Water Utility PlantThe Mission of the City of Boca Raton Utility Services Department is to protect the health and welfare of the City of Boca Raton and adjacent customers, protect the environment, and provide an exceptional level of service to our customers. Through environmentally-sound treatment, distribution and storage of high-quality potable water as well as utilizing sustainable operation and best management practices, the USD continues to meet and exceed local, state, and federal standards.




Utility Services Department Wins National Award

The City of Boca Raton Utility Services Department recently received the Platinum Award, the highest honor for Utility Excellence, from the Association of Metropolitan Water Agencies (AMWA). There were only seven public water systems across the country to achieve this award. The award is based on performance in ten areas including water quality, customer satisfaction, operations, and infrastructure.

This award to the City’s Utility Services Department follows on the heels of the recent confirmation of the Utility Services AAA financial bond rating – the highest possible rating - which places Boca Raton in the top 5% of the utility systems in the country based on financial condition and stability.

The City’s Utility Services Department also received the U.S. Environmental Protection Agency’s (EPA) top award for their Annual Consumer Confidence Report (the publication that is sent out each year to all the City’s water customers).

We are proud of the wide range of exceptional services we provide our customers 24 hours a day, 7 days a week - all 365 days a year!

If you suspect a problem, please call us day or night. Whenever possible, crews will be immediately dispatched to investigate and correct any problem in our system.

On the next several pages, we will show you some of these services, how they are provided, and how you can help us serve you better!

Water and Sewer Emergencies
During business hours
(8:00 a.m. to 5:00 p.m. Monday through Friday):
(561) 338-7339
After business hours or on holidays:
(561) 338-7325
Director: